JOB FAIR - Technical Support
Associate
Date: Saturday, July 22, 2006
Time: 10:00 am to 2:00 pm
Location: 7207 Regency Square, Ste.125,
*Resume Required*
Go to our website: www.chasecom.net
Go to the Jobs Tab
and then click on: ?Click here for job openings?
Click on:
Apply online
for the Technical Support Associate opportunity.
POSITION SUMMARY
Inbound technical support, troubleshooting and customer service support.
This position will assist with customer self-install technical support
calls from customers requiring issue resolution. Will make
necessary
callbacks and transfers as necessary. All services will be tier 1
technical
and customer support.
DUTIES AND RESPONSIBILITIES
Take inbound customer calls to
provide technical support for end users
through effective troubleshooting and problem solving through established
methods and procedures, standards and guidelines as outlined by ChaseCom
and Client.
- Proactively keeps up to date on new procedures.
- Identifies the need to escalate specific issues and follow through where
necessary.
- Transfers calls to other departments where appropriate.
- Presents detailed information and responds to questions from Managers,
clients, and Customers.
- Works on special projects and assumes additional responsibilities as
assigned.
EDUCATION
- High School Diploma or equivalent.
EXPERIENCE
- 0-1 years Technical Support experience and Customer Service experience
SKILLS
- Proven ability to communicate through oral & written
forms
- Strong problem solving skills.
- Reasoning ability; ability to interpret an extensive variety of technical
instructions in mathematical or diagram form and deal with several abstract
and concrete variables.
- Computer literacy (knowledge of PC architecture, Win 3.1, Windows
Operating Systems and internet applications)
- Detail oriented with strong organizational skills & ability to multi-task
- Strong command of the English language.
- Ability to read, analyze, and interpret general business periodicals,
professional journals, technical procedures, and computer products.
OTHER
- Work in an office environment
- Ability to work well with others at varying organizational levels
- Flexible to work varied shifts within a 24x7 environment; including
weekend & holiday work schedules